HCL SX is a robust service management software leveraging AI for IT Service Management (ITSM) and Enterprise Service Management (ESM). It features user-friendly workflows for incident management, requests, problems, and changes without requiring complex coding. This ensures a streamlined onboarding experience suitable for organizations of all sizes. The platform enhances operational efficiency through intelligent automation and AI-driven insights, while also offering seamless integration with various third-party applications.

The software prioritizes security with advanced features and supports multi-tenancy for shared hosting and multi-cloud environments. HCL SX is designed to meet the needs of diverse user types, including mid-size businesses, enterprises, and nonprofits. With multilingual support, extensive training resources, and a mobile app for Android, it caters to a global audience while providing 24/7 support options.